Lafos Smartphone Display

1. Does Lafos support both iPhone and Android phone?

They are physically two different models, one for each type. The current models of Lafos support them separately.

For iPhone, all models since iPhone 5 are supported.

For Android phones, most models of Samsung Galaxy are supported. Detailed compatibility list is presented under question three.

For Android phones from other manufacturers, please check their compatibility in details under question three.

2. Is Lafos compatible with my iPhone?

Lafos is compatible with the following iPhone models:

iPhone 15 Pro
iPhone 15 Pro Max
iPhone 15
iPhone 15 Plus

For iPhone 15 Series, please use the extra USB-C custom connection cable upgrade included in the package.

iPhone 14 Pro
iPhone 14 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 13 mini
iPhone 13
iPhone SE (3rd generation)
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 12 mini
iPhone 12
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 11
iPhone SE (2nd generation)
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone SE (1st generation)
iPhone 5s
iPhone 5c
iPhone 5

3. Is Lafos compatible with my Android phone?

If you are using a Samsung Galaxy, then most likely yes.

Most models of Samsung Galaxy are supported (with some very rare exceptions), the compatible list includes:

The ones that are currently not supported are:

All Android phone models would require an app installation and authorization to connect for the first time. After the app is installed, Lafos becomes plug-and-play.

For Android phones of other manufacturers, please shoot us an email at support@lafos.com with your specific phone model to confirm compatibility before purchase.

In technical terms, most Android phones that have properly designed USB-C ports with full OTG functionality and have Android 5 or above installed are supported by Lafos.

Depending on its computing power, some older models may experience lag due to the lack of performance. This issue generally occurs on really old models. If the phone itself is slow, it will be slow with Lafos connected as one would expect.

Because of the custom settings some of the manufacturers set, some models may require specific manual set-up to work. For example, OPPO, VIVO phones and some models of Xiaomi require users to manually open the OTG settings, as for security reasons the phone would automatically turn off its OTG after every unplug.

Some Android phones with customized charging protocol that blocked their OTG settings will not work with Lafos. Similarly if the OTG port is not available, it will not work with Lafos.

We apologize for the inconvenience. However, these are settings set by the manufacturers and are hard for us to work from our end as for this moment.

4. Is Lafos compatible with my iPad?

Yes. Lafos is compatible with all iPad models.

5. Does Lafos support my TWS headphones, Bluetooth speakers or Bluetooth keyboards & mice?

Yes. You may use Lafos while connecting your personal Bluetooth devices to the phone. If the Bluetooth headphones or speakers are connected but no sound is played, please manually switch to the Bluetooth device for playback on your phone. For Bluetooth keyboards & mice, if it works with your phone, it will work with Lafos connected.

6. Does Lafos support my laptop or computer?

No. The current models of Lafos only support smartphones.

7. Does my standard iPhone/USB-C cable work with Lafos?

No. Lafos only work with its own customized cable. Lafos's cable has sets of unique chips built into the tip to ensure video, audio and control signals can stream simultaneously, whereas a standard iPhone/USB-C cable cannot do so. We made one end of the connector different on purpose so our users won't mistakenly use the wrong cable and have to question if the device malfunctioned. If you need additional Lafos cables you could purchase them separately from our shop.

1. Does Lafos come with touchscreen ability?

No. The current models of Lafos do not contain touchscreen control within its screen. It is for now strictly a display. You may control your phone using the touchscreen on the phone.

2. Does Lafos contain battery?

No. The current models of Lafos do not contain batteries and require power connection at all times to operate.

3. Can I adjust the volume of Lafos directly from my phone?

Yes. Adjusting your phone's volume will change the volume of Lafos simultaneously.

4. Can I adjust the brightness of Lafos?

No. As for this moment, Lafos does not have a brightness adjustment function. Adjusting your phone's brightness will not change the brightness of the screen.

1. Could Lafos display all the content on my phone such as Hulu & Netflix?

No. It currently does not support Digital Rights Management (DRM) protected content.

Lafos could display most of the content from your phone, such as TikTok, YouTube, Instagram, Twitter, Twitch, Safari, etc. However due to content protection programs enforced by some specific apps, some videos may not be able to be screened to Lafos.

As for the moment these apps include: Netflix, Hulu, HBO, Amazon Prime Video, Disney+, Peacock, Pluto, as well as some other DRM protected content. These platforms have been super strict on allowing mirroring off their content as they spent a lot of money into making them. We are no exception. Lafos cannot stream protected content as for this moment.

However, Lafos does support streaming of basically everything else. If you could find your favourite show on a web browser or if you have downloaded the show to your smartphone, Lafos will be able to display them.

If you are not sure whether Lafos supports your favourite app or not, you may check with us by emailing us or messsaging us.

2. Will my phone content always be displayed full-screen on Lafos?

It depends on the display aspect ratio of your phone and the content within. Lafos uses a 16:9 screen. If your phone display is also 16:9 and the content you are playing is 16:9, the content will display in full size on the screen.

For phones of different display aspect ratios, the display will try to maximize the display area automatically, leaving black borders on left and right sides in some cases.

If we stretch the image to further max-out the screen, the content will distort. If we crop the image, information will be lost. To provide the best large-screen viewing experience, we keep the content as it is. Therefore, not all phones will be displayed full-screen at all times.

1. When should I expect to receive my Lafos?

Delivery time = Processing time + Shipping time.

Premium shipping generally takes 3-5 days. In some rare cases it could take up to 7 days depending on your shipping location. Processing time may vary based on our stock condition. Typically, the processing time is between 1-3 days, however it can be longer if we run out of stock.

2. If I placed a discounted pre-order a month ago, when should I expect to receive my Lafos?

The estimated delivery date = Estimated ship-out date + Shipping time.

For example, if you placed an order for "pre-order, estimated shipping in March" with the free shipping option, Latest shipping date = March 31st. Shipping time = 23-31 days. You are expected to receive the product between April 23rd - May 1st.

We will try our best to fullfil every order as promised. If you wish to receive it faster you could place orders for the premium shipping option or switch to the in-stock option if it is available.

3. I already placed an order that ships out in March, but I want to switch to the in-stock option, what do I do?

Shoot us an email at support@lafos.com, and let us know your order number. We will reply to you with a link that allows you to fill in the price difference. After that, we will upgrade your order and prioritize your shipping.

4. Estimate delivery time is changed on the website, is my order being delayed?

If you've already placed orders earlier, then no, they aren't delayed.

We schedule order fulfilments based on promised timelines at the time of your purchase. Delivery dates shift over time, the stated time on the website only applies to current orders. 

1. What is the warranty policy?

The hardware product and accessories of Lafos are warranted against defects, malfunctions, and failures for one year from the date of delivery. This warranty does not apply to defects caused by normal wear and tear or due to normal aging of the product, or damage caused by accident, abuse, misuse, liquid contact, fire or other external cause. Proof of purchase details may be required for submitting a valid claim under this warranty. International shipping charges may apply depending on location.

2. What is the return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at customer@lafos.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

A 15% restocking fee will be applied to return items. Returned items that are damaged, used or missing parts will incur up to a 100% restocking fee.

If your return is not a result of an error of the shop, we won't refund the original shipping fees.

You can always contact us for any return question at customer@lafos.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at customer@lafos.com.